FAQ


For all your customer-related queries!

PAYMENT MODES AND ORDERING


We currently only accept payments via Paypal. Other modes of payment will be available soon. Watch this space!

DOMESTIC SHIPPING

We currently charge a flat shipping rate of RM10 on orders within Malaysia including Sabah and Sarawak. Orders worth RM250 or more will be shipped for free. We strive to pack and ship all orders within 48 hours after payment is received. Once shipped it should take 1 to 3 working days for the items to arrive at your door. Orders made on Friday (after 3pm), Saturday, and Sunday will only be shipped on Monday. Orders made on public holidays will only be shipped the next working day.

INTERNATIONAL SHIPPING

Other countries we are currently able to ship to:

Brunei
Hong Kong
Philippines
Singapore
Thailand

Vietnam

Shipping will automatically be calculated at the checkout once you select your country.

We are currently working on shipping to more countries but in the meantime we offer discretionary shipping for international orders. If you would like to order from us, drop us an e-mail at info@theguestlistlabel.com and we will arrange it for you.

CHANGING AND CANCELLATION OF ORDERS

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once we have processed your order, we will be unable to make any changes.

URGENT ORDERS

For urgent orders, drop us an e-mail at info@theguestlistlabel.com to arrange for a possible alternative method of delivery.

RETURN AND EXCHANGE POLICY

Should you wish to return or exchange your item(s), you have 14 days upon receiving the item(s) to return them. Please contact us at info@theguestlistlabel.com to initiate the return. Returns outside the time frame may be accepted at our discretion.

To proceed with a return or an exchange, send us an e-mail at info@theguestlistlabel.com and we will get back to you within 2 working days. We will send you an e-mail notification once your return is received and inspected. We will also notify you of the approval or rejection of your refund.

Customers are required to bear the shipping costs for any returns. Shipping costs are non-refundable. You are responsible for all goods sent until they arrive at THE GUEST LIST. If you are shipping an item(s) worth over RM150, we strongly recommend that you consider using a trackable shipping service so that both parties are able to track and locate the package in case it goes missing. Normal mail has a risk of being lost by post and we are unfortunately unable to reimburse that. Please also ensure to package the goods well to prevent damage.

All items must be returned in new, unused condition with all tags attached. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer.

PRODUCT

We make every effort to display as accurately as possible the structures and colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

SIZING

For our size guide, click here.

PRIVACY AND SECURITY

We understand that we are asking for sensitive information, and you can be rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your personal data will be treated with the highest grounds of security and confidentiality, and we will not share your personal information with any third party without your consent.

SUGGESTIONS AND FEEDBACK

If you have any suggestions or feedback on how we can improve our service, please e-mail us at info@theguestlistlabel.com and include 'Feedback' in the title. We would love to hear your feedback and are always looking to improve your shopping experience.

FURTHER ENQUIRIES

Please e-mail us at info@theguestlistlabel.com


We would love to see how you style your TGL pieces! Tag us at @theguestlistlabel and hashtag #theguestlistlabel or #TGLootd - you might even be featured on our social media pages or website!

*All prices are in Malaysian Ringgits (MYR)


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